The Investigations tab helps you uncover hidden connections between users, devices, and transactions.
With just one customer or device ID, you can visualize entire fraud networks, detect coordinated activity, and export your findings for deeper analysis.
In this article, you’ll learn how to:
Run an investigation using a customer or device ID
Configure time ranges and analysis depth
Review key insights and network metrics
Explore user and device relationships through the Relationship Explorer graph
Identify suspicious time correlations
Export data to CSV or Excel for further review
Step-by-step guide
Open the Investigations tab
Access it from the main Gatekeeper dashboard.Enter a customer or device ID
You can paste or search for any known IDs to begin. Multiple IDs are supported.Set the analysis depth and time range
Choose how many relationship layers to explore and the timeframe to analyze.Review key insights
See top metrics like location diversity, device types, and average fraud scores.Explore the Relationship Explorer graph
Visualize how users and devices connect, highlighting shared usage patterns and anomalies.Export your results
Download as CSV or Excel for offline review or sharing with your team.
Example use cases
Detecting multiple accounts linked to the same device
Investigating shared payment or location fingerprints
Uncovering coordinated activity during specific time windows